Privacy Policy

This Privacy Policy describes how Casa de Ribes — Local Accommodation (“we”) collects, uses and protects the personal data of guests and visitors, in accordance with the General Data Protection Regulation (GDPR — Regulation (EU) 2016/679) and other applicable legislation.

1. Data controller

Casa de Ribes — Local Accommodation
Rua do Moinho 258, Rio Caldo · Terras de Bouro, Gerês, Portugal
Email: geral@casaderibes.pt · Phone: +351 938 079 475
Local Accommodation registrations: 101099/AL and 168016/AL

2. Data we collect

We may collect the data you provide when making a booking request or contacting us: name, email, phone number, requested dates, number of guests and the content of your messages. At check-in, and as required by law, identification document details may be collected for the purpose of reporting guests to the relevant authorities.

3. Purposes and legal basis

• Booking management and provision of the accommodation service — performance of a contract;
• Responding to information and contact requests — pre-contractual steps;
• Reporting guests to the authorities — compliance with a legal obligation;
• Invoicing and tax obligations — compliance with a legal obligation.

4. Data sharing

Your data may be processed by service providers acting on our behalf, namely the booking management platform Smoobu and the related payment methods, as well as by public authorities when required by law. We do not sell or share your data with third parties for marketing purposes.

5. Cookies

This website may use cookies and similar technologies to ensure its operation and improve browsing, including loading the Smoobu calendar and booking engine. You can manage or disable cookies in your browser settings.

6. Retention period

Data is kept only for as long as necessary for the purposes for which it was collected and to comply with applicable legal obligations, namely tax and guest-reporting obligations.

7. Your rights

Under the GDPR, you have the right to access, rectify, erase, restrict or object to the processing of your data, as well as the right to data portability. To exercise these rights, contact us at geral@casaderibes.pt. You also have the right to lodge a complaint with the Portuguese National Data Protection Authority (CNPD).

8. Security

We adopt appropriate technical and organisational measures to protect your personal data against unauthorised access, loss or destruction.

9. Changes

We may update this Privacy Policy whenever necessary. The version in force will always be the one published on this page.

10. Contact

For any questions regarding this policy or the processing of your data, please contact us at geral@casaderibes.pt or +351 938 079 475.